Airline Ticketing Executive
This is an open vacancy with one of our clients.
- Experience
- 0–3 years
- Where
- Delhi NCR, Mumbai, Bengaluru
- Salary
- ₹2,40,000–₹5,50,000 per year, + incentives where applicable
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- 10+2 / Graduate depending on role; relevant aviation, hospitality or customer-service training preferred
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring an Airline Ticketing Executive to issue, change and refund tickets accurately and help passengers understand their options. You will work closely with passengers and airport colleagues, so clear communication and careful documentation are central to the role.
What you'll do
- Issue tickets for passengers at the counter or by phone, checking names and travel documents.
- Explain fare conditions, change rules and refund eligibility in simple terms.
- Process date changes, reissues and refunds according to airline procedures.
- Help passengers with missed flights or disruptions by finding suitable alternatives.
- Reconcile daily ticket sales and keep documentation complete for audits.
- Coordinate with check-in and airport operations staff on passengers needing special assistance.
What you'll bring
- 0–3 years of experience in airline ticketing, reservations or customer service; freshers are welcome.
- Completion of 10+2 or a graduate degree, depending on the role, with aviation, hospitality or customer-service training preferred.
- Accuracy with passenger names, travel dates and fare details.
- Polite, patient communication with passengers who may be stressed or in a hurry.
- Willingness to learn airline ticketing procedures and fare rules.
Good to have
- Familiarity with airline reservation or global distribution systems.
- Exposure to cash handling and end-of-day sales reconciliations.
- Prior experience in the aviation sector at a ticketing counter.