Airport Customer Service Executive
This is an open vacancy with one of our clients.
- Experience
- 0–3 years
- Where
- Delhi NCR, Mumbai, Bengaluru
- Salary
- ₹2,40,000–₹5,50,000 per year, + incentives where applicable
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- 10+2 / Graduate depending on role; relevant aviation, hospitality or customer-service training preferred
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring an Airport Customer Service Executive to be the helpful face passengers look for when they need information or support inside the terminal. You will answer questions, resolve problems and guide passengers so their airport experience is as smooth as possible.
What you'll do
- Staff information points, guiding passengers to check-in, security, gates and other services.
- Respond to passenger complaints and queries courteously and record them correctly.
- Assist elderly passengers, families and travellers needing special help through the terminal.
- Coordinate with airline and airport operations teams on delays and passenger announcements.
- Support passengers with lost property reports and follow the documentation process.
- Keep calm and give clear information during disruptions or crowded periods.
What you'll bring
- 0–3 years of experience in customer service, hospitality or passenger handling; freshers may apply.
- Completion of 10+2 or a graduate degree, as the role requires, ideally with aviation, hospitality or customer-service training.
- A helpful, patient attitude with people from all walks of life.
- Clear spoken communication and the habit of listening before answering.
- Ability to follow procedures and complete documentation accurately.
Good to have
- Exposure to airport terminal operations and how they fit together.
- Experience assisting passengers with reduced mobility or medical needs.
- Prior experience in the aviation sector in a passenger-facing role.