Client Relationship Executive
This is an open vacancy with one of our clients.
- Experience
- 0–4 years
- Where
- Noida, Delhi NCR
- Salary
- ₹3,50,000–₹7,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate / Postgraduate in a relevant discipline; relevant experience may be considered for some assignments
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Client Relationship Executive to be a dependable day-to-day contact for clients. You will answer queries, coordinate requests across teams and follow up so clients feel genuinely looked after.
What you'll do
- Respond to client queries promptly and resolve them or route them correctly.
- Coordinate client requests with internal teams and confirm completion.
- Make regular check-in calls to understand client satisfaction and needs.
- Maintain detailed records of client interactions and commitments.
- Identify additional needs that could lead to new business.
- Prepare simple status updates for clients on their open requests.
- Escalate service risks early so they can be fixed before clients complain.
What you'll bring
- 0–4 years of experience in client servicing, customer relationship or account support roles.
- A graduate or postgraduate degree in a relevant discipline; relevant experience may be considered for some assignments.
- Patient, courteous communication by phone, email and in person.
- Strong follow-up habits and careful attention to detail in every request.
- Good coordination with colleagues across functions to get client requests done.
Good to have
- Exposure to client onboarding or account support processes.
- Familiarity with a CRM system or ticketing tool.
- Experience in a role combining service and light sales.