Client Relationship Manager
This is an open vacancy with one of our clients.
- Experience
- 3–7 years
- Where
- Delhi NCR
- Salary
- ₹7,00,000–₹12,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate / Postgraduate in a relevant discipline; relevant experience may be considered for some assignments
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Client Relationship Manager to own a portfolio of client relationships and strengthen their long-term value. You will run account reviews, handle escalations and find opportunities to deepen each relationship.
What you'll do
- Own a portfolio of client accounts with a relationship plan for each.
- Run regular account reviews covering service quality, results and upcoming needs.
- Handle escalations personally and drive fixes across internal teams.
- Identify cross-sell and expansion opportunities and develop them into proposals.
- Track client health indicators and act early on signs of dissatisfaction.
- Mentor relationship executives on client communication and follow-up.
- Negotiate renewals and revised terms with long-standing clients.
What you'll bring
- 3–7 years of experience in client relationship management, account management or business development.
- A graduate or postgraduate degree in a relevant discipline; relevant experience may be considered for some assignments.
- A record of retaining and growing client accounts.
- Strong communication, negotiation and problem-solving skills in difficult client situations.
- Experience guiding junior colleagues on client handling and account reviews.
Good to have
- Exposure to formal account review or customer success frameworks.
- Familiarity with client health scoring and retention analysis.
- Experience managing senior client stakeholders across long-running accounts.