Clienteling Executive – Luxury Retail
This is an open vacancy with one of our clients.
- Experience
- 0–4 years
- Where
- Delhi NCR
- Salary
- ₹3,50,000–₹7,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate / Postgraduate in a relevant discipline; relevant experience may be considered for some assignments
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Clienteling Executive – Luxury Retail to keep a luxury store in touch with its clients between visits. The work centres on accurate client records, well-timed outreach and appointment preparation that helps the store meet its sales goals. Done well, it keeps clients feeling known.
What you'll do
- Maintain accurate client profiles, including preferences, sizes, past purchases and important dates.
- Reach out to clients with personalised updates on new arrivals and appointment slots.
- Prepare product selections and presentations ahead of scheduled client appointments.
- Track clienteling activity against sales goals and share regular updates with the store team.
- Coordinate with sales associates so every client follow-up is timely and consistent.
- Respond to client queries promptly and politely, and log each interaction.
What you'll bring
- 0–4 years of experience in retail, client relations or customer service.
- A graduate or postgraduate degree in a relevant discipline; relevant experience may be considered for some assignments.
- Organised record-keeping and close attention to detail in every client profile.
- Warm, professional communication in person, by phone and in writing.
- Interest in relationship building and in luxury products.
Good to have
- Some earlier exposure to the retail and luxury sector.
- Familiarity with CRM systems and client data entry.
- Exposure to tracking sales targets for a store or team.