Clienteling Manager – Luxury
This is an open vacancy with one of our clients.
- Experience
- 4–10 years
- Where
- Surat, Coimbatore, Remote India, Gurugram, Jaipur
- Salary
- ₹8,00,000–₹22,00,000 per year
- Work mode
- Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Clienteling Manager – Luxury to lead clienteling across a luxury retail business. You will design the clienteling approach, make CRM data useful to store teams and coach advisors to build deeper client relationships. Strong clienteling turns occasional buyers into loyal clients.
What you'll do
- Design the clienteling programme, defining client segments, contact rhythms and service standards.
- Own CRM data quality and turn it into insights that store teams can act on.
- Coach client advisors on outreach, appointment selling and long-term relationship building.
- Plan client events and private viewings with store and marketing colleagues.
- Measure clienteling performance, including retention, repeat purchase and contribution to luxury sales.
- Lead the clienteling team and set priorities that support the business plan.
What you'll bring
- 4–10 years of experience in luxury sales, clienteling or client relations.
- A graduate degree, with practical depth in client relationship work.
- Strong working knowledge of CRM and how client data should be used.
- Proven luxury sales results built on relationships rather than footfall.
- Team management and coaching experience with client advisors.
Good to have
- Clienteling or client relations leadership held previously in luxury retail.
- Exposure to loyalty programme design and client tiering.
- Familiarity with data privacy practices for client information.