CRM Manager – Luxury Retail
This is an open vacancy with one of our clients.
- Experience
- 4–10 years
- Where
- Delhi NCR, Jaipur, Kolkata, Ahmedabad
- Salary
- ₹8,00,000–₹22,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate / MBA
To apply you need a CV on file.
To apply for this role, sign in or create an account.
About the role
One of our prestigious clients is hiring a CRM Manager – Luxury Retail to manage how client data and communication support luxury retail sales. You will own the CRM programme, plan engagement journeys and help stores use client insight in clienteling. Thoughtful CRM keeps communication relevant rather than intrusive.
What you'll do
- Own the CRM database for luxury retail, keeping client records complete, clean and compliant.
- Plan customer engagement journeys, such as welcome, anniversary and re-engagement communications.
- Segment clients by value and behaviour so each communication reaches the right people.
- Equip store teams with client lists and insights that sharpen their clienteling.
- Measure the sales impact of CRM activity and improve campaigns based on results.
- Work with retail operations and marketing on consistent client communication standards.
What you'll bring
- 4–10 years of experience in CRM, customer engagement or loyalty marketing, preferably in luxury or fashion retail.
- A graduate degree or an MBA, with an analytical bent.
- Strong analytical skills for segmentation and campaign measurement.
- Understanding of clienteling and how store teams use client data.
- Clear communication with store, marketing and data colleagues.
Good to have
- CRM roles held within luxury fashion or premium retail.
- Familiarity with marketing automation and messaging tools used for client journeys.
- Exposure to data protection requirements for customer records.