Customer Experience Associate – E-commerce
This is an open vacancy with one of our clients.
- Experience
- 0–3 years
- Where
- Delhi NCR, Bengaluru, Mumbai, Noida
- Salary
- ₹2,40,000–₹5,50,000 per year, + incentives where applicable
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate in any discipline; good computer and communication skills preferred
To apply you need a CV on file.
To apply for this role, sign in or create an account.
About the role
One of our prestigious clients is hiring a Customer Experience Associate – E-commerce to help online shoppers whenever an order needs attention. You will answer queries, resolve problems and make sure every customer leaves the conversation with a clear answer and a next step.
What you'll do
- Respond to customer queries about orders, delivery status, cancellations and exchanges through calls, chat and email.
- Investigate order problems by checking records and coordinating with operations and logistics colleagues.
- Log every interaction accurately so that the next person handling the case has the full picture.
- Update customers proactively on unresolved cases instead of waiting for them to chase you.
- Flag recurring product or listing complaints to the catalogue team so the root cause gets fixed.
- Contribute to daily reports on case volumes, resolution status and the concerns customers raise most.
What you'll bring
- 0–3 years of experience in customer service, a contact centre or e-commerce support.
- A graduate degree in any discipline, with good computer and communication skills preferred.
- Polite, clear written and spoken communication, even with frustrated customers.
- Patience, empathy and the persistence to see each issue through to resolution.
- Basic comfort with computers, ticketing tools and order screens.
Good to have
- Prior experience supporting customers of an online shopping platform.
- Familiarity with returns, refunds and delivery processes in e-commerce.
- Exposure to CRM or helpdesk systems used by customer support teams.