Customer Insights Manager
This is an open vacancy with one of our clients.
- Experience
- 6–10 years
- Where
- Delhi NCR, Mumbai, Bengaluru
- Salary
- ₹10,00,000–₹22,00,000 per year
- Work mode
- Hybrid
- Employment type
- Full-time
- Qualifications
- MBA/PGDM
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Customer Insights Manager to help the business understand its customers deeply and act on that understanding. You will drive research and segmentation work that shapes decisions in marketing, retail and product.
What you'll do
- Design and run customer research, including surveys, interviews and store observation.
- Build and refresh customer segmentation that teams can use in planning.
- Analyse sales and customer data to uncover behaviour patterns and unmet needs.
- Turn findings into clear insights and recommendations for business teams.
- Manage research agencies, from briefing to quality checks on deliverables.
- Manage the insights team and build a shared library of customer knowledge.
What you'll bring
- 6–10 years in consumer insights, market research or customer analytics.
- An MBA or PGDM, with strong research and analytical training.
- Strong command of both qualitative and quantitative methods.
- The ability to tell clear, persuasive stories with data.
- Experience influencing decisions in marketing, retail and product functions with research evidence.
Good to have
- Exposure to retail customer data and loyalty analytics.
- Familiarity with statistical analysis techniques such as clustering and regression.
- Prior experience in the retail or consumer sector.