Customer Service Officer – Banking
This is an open vacancy with one of our clients.
- Experience
- 0–3 years
- Where
- Delhi NCR, Jaipur, Lucknow, Mumbai
- Salary
- ₹2,40,000–₹5,50,000 per year, + incentives where applicable
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate in any discipline; commerce, finance, banking or customer-service exposure preferred
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Customer Service Officer – Banking to help customers with their banking needs accurately and courteously. You will answer queries, process service requests and keep documentation in order so each issue is properly resolved. Every interaction shapes how far customers feel able to trust the bank with their money.
What you'll do
- Assist customers with account queries, service requests and updates to their personal details.
- Check and process forms and documents for requests such as account changes or card issues.
- Explain banking procedures and charges in simple terms so customers know exactly what to expect.
- Log complaints accurately and follow up with back-end teams until each one is closed.
- Coordinate with operations colleagues to speed up requests that cross more than one department.
- Maintain registers and records in line with internal process and audit requirements.
What you'll bring
- 0–3 years of experience in customer service, banking operations or a front-desk role; freshers may apply.
- A graduate degree in any discipline and a genuine interest in serving customers well.
- Courteous, clear communication, including with customers who are frustrated or confused.
- Accuracy with documents, figures and the personal information customers share with you.
- A steady, organised approach to working through a queue of service requests.
Good to have
- Exposure to commerce, finance or banking through your studies or earlier work.
- Familiarity with KYC norms and the documents needed for opening accounts.
- Prior customer-facing experience in a bank or another financial services business.