Event Client Servicing Manager
This is an open vacancy with one of our clients.
- Experience
- 4–10 years
- Where
- Mumbai, Pune, Delhi NCR, Jaipur
- Salary
- ₹8,00,000–₹22,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate / MBA
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring an Event Client Servicing Manager to make sure what clients are promised is exactly what they experience. You will own event briefs, steer delivery and lead the servicing team.
What you'll do
- Run kick-off meetings that turn client goals into a detailed, signed-off event brief.
- Monitor delivery against the brief at every stage, catching gaps before clients notice them.
- Hold regular status calls with clients and record decisions, approvals and open actions.
- Handle escalations calmly, offering practical options rather than explanations.
- Allocate accounts across the servicing team and mentor its members on client handling.
- Review each event with clients afterwards and capture lessons for future delivery.
- Feed client insight into business planning, highlighting accounts with scope for more work.
What you'll bring
- 4–10 years of experience in event client servicing or account management.
- A graduate degree; an MBA adds weight but is not required.
- A strong understanding of how event briefs translate into production and operations.
- Proven team management and mentoring ability within a client servicing team.
- Calm, solution-focused communication with clients during escalations and difficult moments.
Good to have
- Prior experience in an events or experiential agency.
- Exposure to multi-day events and formats with many moving parts.
- Familiarity with client satisfaction surveys and feedback methods.