Expert Operations Coordinator

About the role

HappinessCue is hiring an Expert Operations Coordinator to keep the operational side of the expert network running reliably. You will look after the records, schedules and requests behind every expert's work on the platform, so that bookings and sessions are not held up by avoidable issues.

What you'll do

• Maintain accurate expert records, including status, availability, service areas and contact details.
• Process expert requests such as availability changes, temporary pauses and profile updates within agreed timelines.
• Coordinate across onboarding, scheduling and quality colleagues so expert-related tasks are handed over cleanly.
• Run routine checks on expert data and correct inconsistencies before they affect bookings.
• Follow up on open operational issues and keep a clear log until each is closed.
• Prepare regular operational updates on the expert network for internal stakeholders.

What you'll bring

• 0–4 years of experience in operations coordination, back-office operations or data management.
• A graduate or postgraduate degree in a relevant discipline; relevant experience may be considered for some assignments.
• High attention to detail and comfort working within defined processes.
• Clear communication with experts and colleagues, especially about changes and deadlines.
• Steady follow-up and the habit of closing every open item.

Good to have

• Familiarity with spreadsheets, structured data entry and simple operational reporting.
• Exposure to operations in a service platform that works with independent providers.