Expert Success Manager
This is an open vacancy at HappinessCue.
- Experience
- 3–7 years
- Where
- Jaipur
- Salary
- ₹6,00,000–₹11,00,000 per year
- Work mode
- On-site, Hybrid, Remote
- Employment type
- Full-time
- Qualifications
- Graduate / Postgraduate in a relevant discipline; relevant experience may be considered for some assignments
More roles in: Key Accounts & Client Relationships, Jaipur
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About the role
HappinessCue is hiring an Expert Success Manager to own the relationship between HappinessCue and the independent experts in its network. You will decide how experts are looked after once onboarded, find out what helps them do well on the platform, and improve the processes behind it.
What you'll do
- Own the expert success process, from first sessions on the platform through ongoing relationship check-ins.
- Analyse expert activity, feedback and issues to find patterns that call for process changes.
- Set service standards for how quickly and clearly expert requests are answered and resolved.
- Coordinate with onboarding, quality and scheduling colleagues so experts meet one consistent process.
- Handle escalations from experts with care and close each one with a documented outcome.
- Present expert success findings to senior stakeholders and recommend practical improvements.
What you'll bring
- 3–7 years of experience in partner management, account management or supplier relationship roles.
- A graduate or postgraduate degree in a relevant discipline; relevant experience may be considered for some assignments.
- Strong process management and the discipline to measure whether changes actually help.
- Confident stakeholder coordination across internal teams and independent professionals.
- Clear communication and careful follow-up on sensitive or escalated matters.
Good to have
- Prior experience managing relationships with freelancers, consultants or independent practitioners.
- Familiarity with building simple health indicators for a provider network.
- Exposure to education, career, well-being or holistic services.