Front Office Executive – Hotel
This is an open vacancy with one of our clients.
- Experience
- 0–3 years
- Where
- Delhi NCR, Mumbai, Bengaluru
- Salary
- ₹3,00,000–₹7,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate; strong communication and basic computer skills
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Front Office Executive – Hotel to manage the hotel front desk and give every arriving guest a reliable, courteous welcome. You will handle check-ins and check-outs, calls and visitor management, keeping the front desk organised. The role sets the tone for each guest's stay.
What you'll do
- Check guests in and out efficiently, verifying identification and booking details.
- Answer and route calls, take messages and respond to guest queries promptly.
- Register and guide visitors, following the hotel's visitor management procedures.
- Schedule wake-up calls, pickups and appointments requested by guests.
- Keep front desk records, registers and handover notes accurate and current.
- Coordinate with housekeeping and maintenance on room readiness and guest issues.
What you'll bring
- 0–3 years of experience at a hotel front desk, in reception or in customer service.
- A graduate degree, with strong communication and basic computer skills.
- A courteous, patient approach to guests at every stage of their stay.
- Accuracy with guest records, call logs and scheduling requests.
Good to have
- Prior experience in the hotels and restaurants sector.
- Familiarity with hotel property management systems for check-in and billing.
- Exposure to handling guest complaints and service recovery.