Front Office Manager
This is an open vacancy with one of our clients.
- Experience
- 3–7 years
- Where
- Noida
- Salary
- ₹7,00,000–₹12,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate / Postgraduate in a relevant discipline; relevant experience may be considered for some assignments
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Front Office Manager to run the front desk operation and make it a strong point of service and relationship building. You will manage front desk operations, improve client servicing and work with sales on business development opportunities. The role owns the quality of first and last impressions.
What you'll do
- Manage front desk operations, setting standards for arrivals, departures, enquiries and requests.
- Plan rosters and assign duties so the front desk is properly covered.
- Review guest and client feedback and act on recurring service gaps.
- Build relationships with frequent guests and corporate clients, coordinating follow-up with sales.
- Coordinate with housekeeping, reservations and operations to resolve issues quickly.
- Coach front desk staff on communication, follow-up and relationship management.
What you'll bring
- 3–7 years of experience in front desk or client servicing roles, including supervisory responsibility.
- A graduate or postgraduate degree in a relevant discipline; relevant experience may be considered for some assignments.
- Strong communication and people management skills with front desk teams.
- Sound understanding of front desk processes and interdepartmental coordination.
- A relationship-minded approach to guests and clients alike.
Good to have
- Prior experience in the hospitality, travel or events sector.
- Exposure to business development and upselling at the front desk.
- Familiarity with front desk reporting, audits and cash handling procedures.