Front Office Supervisor

About the role

One of our prestigious clients is hiring a Front Office Supervisor to keep the reception desk running smoothly from one handover to the next. You will guide colleagues on the desk, step in when a guest needs extra attention and check that nothing promised is forgotten. It suits someone ready to take first responsibility for others while still serving guests directly.

What you'll do

• Allocate desk duties at each handover and check that arrival queues keep moving.
• Step in personally when a guest is unhappy, calming the situation and agreeing a fix.
• Check the pending-requests log and chase colleagues until each item is closed.
• Brief colleagues on expected VIP arrivals, group check-ins and special arrangements.
• Keep in touch with returning clients and pass useful business leads to the sales team.
• Show newer desk colleagues the standard procedures and correct mistakes kindly but promptly.

What you'll bring

• 0–5 years of experience on a reception desk, in guest relations or in client servicing.
• A graduate or postgraduate degree in a relevant discipline; relevant experience may be considered for some assignments.
• Calm authority and the ability to give fair, clear instructions to peers.
• Sound judgement about when to resolve a guest concern and when to escalate it.

Good to have

• Prior experience in the hospitality, travel or events sector at a reception desk.
• Exposure to supporting business development by spotting and passing on leads.
• Familiarity with reception software and end-of-day summaries for managers.