Guest Relations Executive
This is an open vacancy with one of our clients.
- Experience
- 0–4 years
- Where
- Delhi NCR, Mumbai, Bengaluru
- Salary
- ₹3,00,000–₹7,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate / Postgraduate in a relevant discipline; relevant experience may be considered for some assignments
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Guest Relations Executive to be a friendly, reliable presence for guests from the moment they arrive. You will answer questions, fix everyday problems and make sure what was promised to each guest actually happens. It is an entry point into hospitality for someone patient, observant and keen to help.
What you'll do
- Introduce yourself to arriving guests and explain the services and amenities available to them.
- Answer guest questions about schedules, directions and arrangements clearly and patiently.
- Pass each request to the right department and confirm with colleagues once it is done.
- Spot signs of dissatisfaction early and work with colleagues to put things right.
- Agree reasonable ways to make amends, within set limits, when a guest has been let down.
- Call or message guests after their visit to thank them and gather honest comments.
What you'll bring
- 0–4 years of experience in customer service, client handling or a guest-facing role.
- A graduate or postgraduate degree in a relevant discipline; relevant experience may be considered for some assignments.
- A patient, friendly manner and the ability to stay polite under criticism.
- Dependable coordination with colleagues and a habit of closing every open request.
Good to have
- Prior experience in the hospitality, travel or events sector.
- Exposure to welcome desks at hotels, resorts or busy public events.
- Familiarity with keeping simple records of guest preferences and requests.