Guest Relations Manager – Luxury Events

About the role

One of our prestigious clients is hiring a Guest Relations Manager – Luxury Events to build personal, polished relationships with the guests who attend luxury events. You will anticipate preferences, look after VIPs and recover gracefully when something goes wrong. The role protects the reputation of each event through the quality of every individual guest interaction.

What you'll do

• Build guest profiles noting personal preferences and past requests before each luxury event begins.
• Personally receive VIP guests and coordinate their movements, seating and private requirements throughout.
• Handle service recovery on the spot, turning complaints into thoughtful, well-judged gestures.
• Work with event operations so guest relations plans match timings, venues and the run-of-show.
• Coach the guest relations team on etiquette, discretion and tone with high-profile guests.
• Keep in touch with returning guests and clients between events through considered, personal follow-up.

What you'll bring

• 6–10 years of experience in VIP guest relations within luxury events, hotels or hospitality.
• A graduate degree, combined with a refined understanding of luxury service expectations.
• Impeccable etiquette and the judgement to handle sensitive situations quietly and well.
• Experience managing a team and planning guest relations for complex, multi-part events.
• Calm, confident communication with demanding clients and their invited guests.

Good to have

• Prior experience in the luxury sector serving high-net-worth guests and families.
• Exposure to business planning and budgeting for guest relations services.
• Familiarity with protocol for dignitaries, public figures and other VIP visitors.