Guest Services Coordinator

About the role

One of our prestigious clients is hiring a Guest Services Coordinator to act as the switchboard between guests and the departments that serve them. Requests, reservation notes and service follow-ups all pass through this role, so careful coordination keeps every stay running smoothly.

What you'll do

• Log incoming requests for amenities, repairs, wake-up calls or dining and route each one to the correct department.
• Review the next day's reservations for notes such as early check-ins, celebrations or accessibility requirements.
• Chase open requests until they are completed and confirm the outcome with whoever asked.
• Maintain a clear handover log so incoming colleagues can pick up pending tasks without gaps.
• Relay operational updates, such as room readiness or maintenance work, to the colleagues who need them.
• Prepare simple daily summaries of requests handled and recurring issues for the operations team.

What you'll bring

• 0–3 years of experience in guest services, coordination or another customer-facing hospitality role.
• A graduate degree or diploma in hospitality, hotel management or a related field is preferred.
• Strong organisation, with a habit of writing everything down and ticking it off once done.
• Polite, efficient communication on the phone, in person and through internal messaging.
• Readiness to learn how hotel departments operate and how they depend on each other.

Good to have

• Internship or training exposure in a hotel guest services or operations team.
• Familiarity with property management systems or simple request-tracking tools.
• Prior experience in the hotels and restaurants sector, even through a short placement.