Head – Client Success

About the role

One of our prestigious clients is hiring a Head – Client Success to set the direction for how the business delivers outcomes for its clients. You will lead the client success function, connect marketing strategy plus campaign delivery to client goals, then use analytics to show the value created. The role sits close to senior stakeholders, shaping how clients experience every engagement.

What you'll do

• Define the client success strategy, including how goals are agreed, tracked or reported back to clients.
• Develop the client success team, setting clear expectations for ownership with a high bar for quality.
• Oversee campaign management across client engagements, ensuring plans move from brief to measurable results.
• Build analytics that show clients real outcomes rather than counts of activity.
• Engage senior client stakeholders on strategy, renewals or the future shape of each engagement.
• Feed client insight into marketing strategy through regular work with internal leadership.
• Create repeatable playbooks for onboarding, periodic reviews plus escalation handling.

What you'll bring

• 10–15 years of experience in client success, marketing or relationship leadership, including team leadership.
• A graduate or postgraduate degree in a relevant discipline is expected for this role.
• Proven ability to translate marketing strategy into campaigns that deliver for clients.
• Confidence with analytics dashboards, with the judgement to draw decisions from performance data.
• Credibility with senior stakeholders, both inside the business and on the client side.

Good to have

• Prior experience in the professional services sector at a senior level.
• Exposure to building a client success function or reshaping an existing one.
• Familiarity with client health scoring or retention analysis methods.