Head – Events & Experiences

About the role

One of our prestigious clients is hiring a Head – Events & Experiences to direct how events and hospitality experiences are run, serviced and costed. You will bring operational discipline to every engagement, steer vendor relationships and keep clients confident in what is being delivered. The role combines hands-on operational judgement with senior leadership of people and budgets.

What you'll do

• Direct event and hospitality operations, setting the standards each project team follows from brief to close.
• Oversee client servicing on major accounts, resolving escalations and keeping communication honest and timely.
• Build and manage the vendor network, negotiating terms and holding suppliers to agreed quality.
• Approve project budgets, monitor spend and challenge costs that add little value for guests.
• Develop managers within the experiences team who can run engagements independently and well.
• Introduce checklists and post-event reviews that make operations more predictable over time.

What you'll bring

• 12–17 years of experience in event or hospitality operations, with several years in senior leadership.
• A graduate or postgraduate degree in a relevant discipline such as hospitality or management.
• Deep knowledge of vendor management, contracting and supplier performance review.
• Strong budgeting skills across multiple concurrent projects and client accounts.
• A steady leadership style that keeps teams composed during demanding events.

Good to have

• Prior experience in the events sector delivering hospitality-led guest experiences.
• Exposure to safety and compliance planning for public gatherings with heavy footfall.
• Familiarity with procurement and vendor onboarding processes inside client organisations.