Head – Hospitality Operations

About the role

One of our prestigious clients is hiring a Head – Hospitality Operations to set the direction for how hospitality and event operations are planned, delivered and controlled. You will lead the operations function, hold its budget and work closely with senior stakeholders and key clients to raise service standards.

What you'll do

• Define the operating model, service standards and controls for hospitality and event delivery across the business.
• Own the operations budget, setting cost priorities and reviewing variances with finance and the leadership group.
• Build and develop the operations leadership team, putting clear roles, succession and accountability in place.
• Lead strategic vendor relationships, including selection, contract terms and periodic performance reviews.
• Act as the senior point of contact for key clients on complex or high-profile hospitality engagements.
• Assess operational risks and put contingency plans in place for major events and peak periods.

What you'll bring

• 12–17 years of experience in hospitality or event operations, including significant time in senior leadership roles.
• A graduate or postgraduate degree in a relevant discipline.
• Proven ability to plan and manage budgets and to hold teams accountable for cost and quality.
• Strong vendor management and commercial negotiation experience at a senior level.
• Credibility with senior stakeholders and clients, backed by clear and structured communication.

Good to have

• Exposure to large-scale event or experiential operations alongside hospitality delivery.
• Experience introducing standard operating procedures and regular service audits.
• Prior experience in the hospitality sector as a functional head.