Head – Key Accounts

About the role

One of our prestigious clients is hiring a Head – Key Accounts to lead the relationships that matter most to the business. You will set the key account strategy, build a capable team around it, then drive revenue growth from the most significant client relationships. This leadership role has direct influence on how strategic clients are won, kept or expanded.

What you'll do

• Set the strategy for key account management, including account selection, coverage plus expansion plans.
• Coach the key accounts team, holding it accountable for retention as well as revenue outcomes.
• Build relationships at senior levels in strategic client organisations, acting as their executive sponsor.
• Drive business development within existing accounts by uncovering new requirements or adjacent needs.
• Review account plans, forecasts or pipeline regularly, stepping in personally where accounts are at risk.
• Partner with delivery, finance or leadership stakeholders to resolve commercial disputes quickly.

What you'll bring

• 10–16 years of experience in key account management or enterprise business development, with team leadership.
• A graduate or postgraduate qualification in a relevant discipline.
• A record of growing revenue from strategic accounts over sustained periods of time.
• Strong commercial judgement plus negotiation skills when dealing with senior stakeholders.
• The ability to build capable account management teams, then develop and retain them.

Good to have

• Experience setting up a key account programme from an early stage.
• Exposure to multi-stakeholder client relationships with long decision cycles.
• Familiarity with structured account planning frameworks or revenue forecasting.