Hospitality Operations Executive

About the role

One of our prestigious clients is hiring a Hospitality Operations Executive to help daily service run to standard, from guest-facing moments to the checks that happen behind the scenes. You will learn how each department fits together and play an active part in keeping guests satisfied.

What you'll do

• Carry out daily operational checks on guest areas and report anything that falls short of service standards.
• Respond to guest queries and minor complaints, escalating anything you cannot resolve to the duty manager.
• Coordinate with housekeeping, kitchen and maintenance staff on tasks that affect guest comfort.
• Maintain operational logs, checklists and incident records accurately and on time.
• Help prepare for busy periods by confirming that rooms, equipment and supplies are ready.
• Share guest feedback with your supervisor and suggest small, practical improvements to service routines.

What you'll bring

• 1–4 years of experience in hotel or restaurant operations, guest relations or customer service.
• A graduate degree or diploma in hospitality, hotel management or a related field is preferred.
• A clear understanding of why service standards matter and how to follow them consistently.
• Friendly, confident communication with guests as well as colleagues in other departments.
• Attention to detail and dependable, accurate record-keeping in daily operations.

Good to have

• Experience working across more than one hotel or restaurant department.
• Familiarity with property management or maintenance request systems.
• Prior experience in the hotels and restaurants sector in an operations role.