Hospitality Operations Manager
This is an open vacancy with one of our clients.
- Experience
- 7–11 years
- Where
- Surat, Coimbatore, Remote India
- Salary
- ₹10,00,000–₹22,00,000 per year
- Work mode
- Hybrid
- Employment type
- Full-time
- Qualifications
- Hotel Management / MBA
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Hospitality Operations Manager to run day-to-day operations against clear procedures and keep improving how the property serves its guests. You will own standard operating procedures, lead department teams and contribute to business planning with senior management.
What you'll do
- Write, review and enforce standard operating procedures for each operational area of the property.
- Lead department heads and supervisors through daily briefings, performance reviews and coaching.
- Monitor guest satisfaction and operating costs, and act on emerging trends before they become problems.
- Contribute operational inputs to the annual business plan, including staffing and cost assumptions.
- Handle key client and guest relationships personally, especially where service has fallen short.
- Audit compliance with hygiene, safety and service standards and close out any gaps found.
What you'll bring
- 7–11 years of experience in hospitality operations, with several years in a supervisory or managerial role.
- A qualification in hotel management or an MBA.
- Practical experience writing SOPs and making sure teams actually follow them.
- Steady leadership of multi-department teams and the ability to resolve conflicts fairly.
- Comfort with budgets, operating reports and structured business planning.
Good to have
- Exposure to pre-opening or turnaround assignments in hotels or hospitality.
- Familiarity with quality audits and methods for tracking guest satisfaction.
- Prior experience in the hotels and hospitality sector at operations management level.