Hotel Guest Relations Executive
This is an open vacancy with one of our clients.
- Experience
- 0–3 years
- Where
- Delhi NCR, Mumbai, Bengaluru
- Salary
- ₹2,40,000–₹5,50,000 per year, + incentives where applicable
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate / Diploma in Hospitality, Hotel Management, Travel or related field preferred
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Hotel Guest Relations Executive to be a warm, reliable presence for guests from the moment they arrive. It is a learning role where you will practise service standards daily and become the link between guests and the rest of the hotel.
What you'll do
- Welcome arriving guests, escort them where needed and introduce them to the hotel's services.
- Check reservations for VIP or repeat guests and prepare personalised welcome arrangements in advance.
- Make courtesy calls during the stay to check that everything is to the guest's liking.
- Note guest feedback and pass any concern to the relevant department straight away.
- Coordinate with housekeeping and the front desk on room changes and special requests.
- Keep guest history notes up to date so that preferences are remembered on the next visit.
What you'll bring
- 0–3 years of experience in guest relations, front desk or a similar hospitality role; freshers may apply.
- A graduate degree or diploma in hospitality, hotel management, travel or a related field is preferred.
- A friendly, poised manner and a genuine interest in looking after people.
- Clear spoken communication and the patience to listen properly to each guest.
- Willingness to follow service standards consistently and to learn from feedback.
Good to have
- Internship experience in a hotel guest relations or front desk team.
- Familiarity with hotel reservation systems and guest history records.
- Prior experience in the hotels and restaurants sector.