Hotel Guest Relations Manager
This is an open vacancy with one of our clients.
- Experience
- 4–8 years
- Where
- Lucknow
- Salary
- ₹8,00,000–₹22,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate / MBA
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Hotel Guest Relations Manager who sees every guest relationship as a source of future business. You will manage guest relations with care and follow-through, while building connections that bring guests back and encourage them to recommend the hotel.
What you'll do
- Lead the guest relations function, setting how arrivals, courtesy contacts and departures are handled.
- Identify frequent and high-value guests and build personal relationships that encourage repeat stays.
- Develop links with corporate bookers and lifestyle partners who can introduce new guests to the hotel.
- Follow through on every promise made to a guest, from room preferences to resolved complaints.
- Coach guest relations staff on communication, etiquette and confident relationship management.
- Report on guest relationship activity and the repeat business it generates to hotel management.
What you'll bring
- 4–8 years of experience in hotel guest relations, client management or relationship-led business development.
- You should hold a graduate degree or an MBA.
- Polished communication with guests from a wide range of backgrounds and expectations.
- Strong follow-through and a methodical approach to tracking every relationship.
- Experience supervising or mentoring a guest-facing team in a hotel.
Good to have
- Exposure to consumer or lifestyle brands and the expectations of their customers.
- Familiarity with guest loyalty or CRM programmes used to manage relationships.
- Experience hosting guests at hotel events or partner occasions.