Hotel Reservations Coordinator
This is an open vacancy with one of our clients.
- Experience
- 0–3 years
- Where
- Delhi NCR, Mumbai, Bengaluru, Jaipur
- Salary
- ₹2,40,000–₹5,50,000 per year, + incentives where applicable
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate / Diploma in Hospitality, Hotel Management or related field preferred
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Hotel Reservations Coordinator to make sure every booking is accurate, confirmed and passed on to the teams who will look after the guest. You will be the organised centre of the reservations process, learning how room inventory and guest needs fit together.
What you'll do
- Enter new bookings, amendments and cancellations carefully, checking dates, room types and guest details.
- Send booking confirmations and answer follow-up questions from guests and booking agents.
- Coordinate arrival lists and special requests with the front desk and housekeeping each day.
- Watch for overbookings or errors in the reservation records and flag them to your supervisor.
- Keep group and long-stay booking files organised, complete and easy for colleagues to find.
- Communicate politely with guests when their requested dates or rooms are unavailable, offering alternatives.
What you'll bring
- 0–3 years of experience in hotel reservations, front desk or a coordination role; freshers are welcome.
- A graduate degree or diploma in hospitality, hotel management or a related field is preferred.
- Strong accuracy with numbers, dates and the spelling of guest names.
- Clear, professional communication by email and over the phone.
- An organised, calm approach when several requests arrive at the same time.
Good to have
- Familiarity with reservation or property management systems used by hotels.
- Exposure to group bookings or reservations made through travel agents.
- Prior experience in the hotels and restaurants sector in a reservations team.