Hotel Reservations Executive
This is an open vacancy with one of our clients.
- Experience
- 0–3 years
- Where
- Delhi NCR, Gurugram, Mumbai
- Salary
- ₹2,40,000–₹5,50,000 per year, + incentives where applicable
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate / Diploma in Hospitality, Hotel Management, Travel or related field preferred
To apply you need a CV on file.
To apply for this role, sign in or create an account.
About the role
One of our prestigious clients is hiring a Hotel Reservations Executive to handle room enquiries by phone and email and turn them into confirmed stays. For many guests you will be their first conversation with the hotel, so a helpful, accurate and courteous approach is essential.
What you'll do
- Take reservation calls and emails, explaining room categories, inclusions and rates clearly.
- Suggest suitable room upgrades or add-on services where they genuinely suit the guest's plans.
- Confirm, modify or cancel bookings in line with the hotel's reservation policies.
- Pass guest preferences and special occasions to the guest relations team before arrival.
- Follow agreed service standards for call handling, response times and written replies.
- Check daily reports for unconfirmed or incomplete bookings and contact guests to complete them.
What you'll bring
- 0–3 years of experience in reservations, sales support or guest-facing hospitality work; freshers may apply.
- A graduate degree or diploma in hospitality, hotel management, travel or a related field is preferred.
- A pleasant telephone manner and well-structured, error-free emails.
- Comfort explaining prices, inclusions and policies without causing confusion.
- Willingness to learn reservation systems and the basics of room inventory.
Good to have
- Exposure to bookings that arrive through online travel agencies.
- Basic awareness of room pricing and how seasonal demand affects it.
- Prior experience in the hotels and restaurants or travel sector.