Learning & Development Coordinator
This is an open vacancy with one of our clients.
- Experience
- 1–4 years
- Where
- Delhi NCR, Gurugram, Noida, Bengaluru
- Salary
- ₹3,50,000–₹8,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate in any discipline; relevant operations, HR or reporting experience preferred
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Learning & Development Coordinator to organise training programmes for BPO teams. You will coordinate sessions, track participation and report on outcomes, so that training translates into stronger performance on the floor.
What you'll do
- Schedule training sessions with trainers, operations managers and participants.
- Prepare training calendars, attendance sheets and course material for each programme.
- Record completion, assessment scores and participant feedback in Excel.
- Run quality checks on training records and material before audits or reviews.
- Report training metrics to stakeholders and point out gaps that need attention.
- Coordinate new-hire and refresher programmes with process leads.
What you'll bring
- 1–4 years of experience in training coordination, HR or operations support.
- A graduate degree in any discipline; relevant operations, HR or reporting experience is preferred.
- Strong Excel skills for tracking attendance, scores and programme metrics.
- Clear stakeholder communication and steady follow-up with trainers and managers.
- Attention to detail when checking training records, scores and attendance for accuracy.
Good to have
- Exposure to training in BPO or contact centre settings.
- Familiarity with learning management systems and online assessments.
- An interest in instructional design and in measuring training impact.