Omnichannel Manager
This is an open vacancy with one of our clients.
- Experience
- 7–11 years
- Where
- Mumbai, Pune
- Salary
- ₹10,00,000–₹22,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- MBA/PGDM
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring an Omnichannel Manager to connect its stores and online channels into one experience for customers. You will manage shared inventory, improve cross-channel journeys and guide the team that makes cross-channel services work reliably.
What you'll do
- Plan and run omnichannel services such as click-and-collect, ship-from-store and endless aisle.
- Manage inventory visibility across stores, warehouses and online so that customers see accurate availability.
- Map customer journeys across channels and fix the points where the experience breaks down.
- Guide the omnichannel team, setting priorities and reviewing performance against the business plan.
- Coordinate store operations, e-commerce and technology teams to deliver cross-channel initiatives.
- Track omnichannel orders, fulfilment speed and customer feedback, and report insights to management.
What you'll bring
- 7–11 years of experience in omnichannel, retail operations or e-commerce operations.
- A postgraduate management qualification such as an MBA or PGDM.
- A strong understanding of inventory management across stores and online channels.
- Experience managing teams and running cross-functional projects to completion.
- A customer-first approach supported by solid business planning.
Good to have
- Prior experience in the retail sector with a sizeable store network.
- Exposure to order management and inventory systems that link stores and online.
- Familiarity with clienteling or digital selling led by store staff.