Operations Coordinator
This is an open vacancy with one of our clients.
- Experience
- 0–3 years
- Where
- Delhi NCR, Noida, Gurugram
- Salary
- ₹3,00,000–₹7,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate in any discipline; relevant experience or demonstrated skills preferred
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring an Operations Coordinator to keep daily operations organised in a busy customer service setting. You will coordinate between teams, handle operational data and follow up on service issues so that customers receive consistent support.
What you'll do
- Coordinate daily operational activities between team leaders, support functions and process owners.
- Update operational trackers and data records accurately and on time.
- Prepare shift-wise and daily reports on volumes, backlogs and escalations.
- Track customer service escalations and follow up until each one is resolved.
- Communicate process updates to the floor and confirm that they have been understood.
- Support audits and client reviews by collecting the required operational data.
What you'll bring
- 0–3 years of experience in operations or customer service coordination; freshers are welcome.
- A graduate degree in any discipline; relevant experience or demonstrated skills are preferred.
- Organisation and careful data-handling skills for operational records.
- Clear communication with agents, team leaders and support teams.
- Dependable follow-up on every open item until it is closed.
Good to have
- Experience in a BPO or call centre setting.
- Familiarity with spreadsheets and routine operational reporting for a service floor.
- Exposure to customer service metrics such as handling time and resolution rates.