Operations Executive – E-commerce
This is an open vacancy with one of our clients.
- Experience
- 0–3 years
- Where
- Delhi NCR, Bengaluru, Mumbai
- Salary
- ₹3,00,000–₹7,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate in any discipline; relevant experience or demonstrated skills preferred
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring an Operations Executive – E-commerce to keep everyday processes coordinated and on schedule. You will handle operational data, coordinate between teams and make sure customers receive accurate updates when something needs following up.
What you'll do
- Coordinate daily operational tasks between warehouse, customer service and catalogue teams so work flows without gaps.
- Enter, clean and maintain operational data accurately in trackers and internal systems.
- Compile daily and weekly reports on process status, backlogs and exceptions.
- Answer internal and customer queries about order status, using records to give accurate information.
- Follow up on pending tasks and escalations until each one is closed and recorded.
- Suggest small process changes whenever you notice repeated errors or delays.
What you'll bring
- 0–3 years of experience in operations, data handling or customer service; freshers are welcome.
- A graduate degree in any discipline, with relevant experience or demonstrated skills preferred.
- Good accuracy with data and comfort using spreadsheets every day.
- Clear, polite communication with colleagues and customers, in writing and by phone.
- An organised approach to tracking many small tasks at the same time.
Good to have
- Exposure to e-commerce order flows or warehouse processes from an earlier role.
- Familiarity with basic reporting and data cleaning techniques.
- A prior internship in an internet or e-commerce business.