Order Management Executive
This is an open vacancy with one of our clients.
- Experience
- 0–3 years
- Where
- Delhi NCR, Bengaluru, Mumbai, Noida
- Salary
- ₹2,40,000–₹5,50,000 per year, + incentives where applicable
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate in any discipline; good computer and communication skills preferred
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring an Order Management Executive to track each customer order through its full journey. You will manage order status, handle changes and cancellations, and make sure customers and colleagues have accurate information at every step.
What you'll do
- Track customer orders from placement to delivery and update status records at each stage.
- Process order changes, cancellations and address corrections quickly and accurately.
- Identify delayed or stuck orders and work with warehouse and courier teams to move them along.
- Check that ordered items match catalogue details and stock records before dispatch.
- Inform customers or the support team about delays with clear, honest updates.
- Maintain an end-of-day order report showing open, delayed and completed orders.
What you'll bring
- 0–3 years of experience in order processing, e-commerce operations or customer support.
- A graduate degree in any discipline; good computer and communication skills are preferred.
- Strong attention to detail and comfort with repetitive checks.
- Basic spreadsheet skills and confidence using online systems.
- Reliable follow-up habits, so that no order is forgotten.
Good to have
- Exposure to order management systems used in online retail.
- Familiarity with courier tracking and delivery exception processes.
- Prior experience in internet or e-commerce businesses, even as an intern.