Parent Relationship Manager
This is an open vacancy with one of our clients.
- Experience
- 3–7 years
- Where
- Delhi NCR, North India
- Salary
- ₹7,00,000–₹12,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate / Postgraduate in a relevant discipline; relevant experience may be considered for some assignments
To apply you need a CV on file.
To apply for this role, sign in or create an account.
About the role
One of our prestigious clients is hiring a Parent Relationship Manager to look after parents throughout their child's learning journey. You will handle queries, coordinate with internal teams to resolve them, and keep parents confident that their concerns are heard and acted on.
What you'll do
- Handle parent queries by phone, email and in person, giving clear and timely answers.
- Coordinate with academic and administrative colleagues to resolve issues end to end.
- Hold regular check-ins with parents to share updates and understand their concerns.
- Keep a reliable log of parent interactions and follow-up commitments.
- Identify parents who may benefit from additional programmes and introduce them appropriately.
- Spot recurring concerns and suggest service improvements to colleagues.
What you'll bring
- 3–7 years of experience in client servicing, parent relations or relationship management.
- A graduate or postgraduate degree in a relevant discipline; relevant experience may be considered for some assignments.
- Calm, courteous communication, even when a conversation becomes difficult or emotional.
- Strong coordination skills across academic, administrative and other internal teams.
- Consistent follow-up and attention to detail in every parent commitment.
Good to have
- Prior experience in the Education & Student Services sector.
- Exposure to business development through existing client relationships.
- Familiarity with service request tracking in a CRM system.