Platform Services Executive
This is an open vacancy at HappinessCue.
- Experience
- 0–4 years
- Where
- Remote India
- Salary
- ₹3,50,000–₹6,50,000 per year
- Work mode
- On-site, Hybrid, Remote
- Employment type
- Full-time
- Qualifications
- Graduate / Postgraduate in a relevant discipline; relevant experience may be considered for some assignments
More roles in: Operations & Management, Remote India
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About the role
HappinessCue is hiring a Platform Services Executive to keep the services offered on the platform accurate, consistent and working as intended. You will look after service listings, document how platform services run, and coordinate fixes when clients or experts report a problem.
What you'll do
- Maintain service listings across the four service areas so descriptions, formats and categories stay accurate.
- Log and track platform service issues reported by clients or experts until they are resolved.
- Coordinate with internal colleagues to test changes to service listings or booking steps before release.
- Document platform service processes clearly and update them whenever anything changes.
- Check that new services or session formats are set up consistently with existing ones.
- Prepare regular reports on service issues, turnaround and open items for stakeholders.
What you'll bring
- 0–4 years of experience in platform operations, service operations or catalogue management.
- A graduate or postgraduate degree in a relevant discipline; relevant experience may be considered for some assignments.
- Strong attention to detail across many listings and records.
- Clear communication when explaining an issue to colleagues who need to fix it.
- A methodical approach to process management and follow-up.
Good to have
- Familiarity with issue-tracking or ticketing systems and basic testing steps.
- Exposure to digital service platforms that connect clients with independent providers.