Process Coordinator
This is an open vacancy with one of our clients.
- Experience
- 0–3 years
- Where
- Delhi NCR, Gurugram, Noida, Bengaluru
- Salary
- ₹2,40,000–₹5,50,000 per year, + incentives where applicable
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate in any discipline; relevant operations, HR or reporting experience preferred
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Process Coordinator to keep processes documented, measured and running as designed. You will coordinate process activities, track the outcome of quality checks and report on process performance using Excel.
What you'll do
- Maintain process documents, workflows and work instructions, updating them when changes are approved.
- Coordinate the rollout of process changes with team leaders and support functions.
- Track quality check outcomes and share findings with the relevant process owners.
- Build simple Excel reports on process adherence, errors and turnaround.
- Communicate process updates to stakeholders and confirm everyone has understood them.
- Follow up on agreed corrective actions until each one is closed.
What you'll bring
- 0–3 years of experience in process coordination, operations or quality support; freshers are welcome.
- A graduate degree in any discipline; relevant operations, HR or reporting experience is preferred.
- Working knowledge of Excel for trackers and basic reports.
- Structured thinking and close attention to detail in documentation.
- Clear written communication that leaves no room for misunderstanding.
Good to have
- Exposure to BPO or call centre operations and their process controls.
- Familiarity with process mapping and writing standard operating procedures.
- An interest in quality frameworks and continuous improvement.