Quality & Process Executive
This is an open vacancy with one of our clients.
- Experience
- 1–4 years
- Where
- Delhi NCR, Gurugram, Noida, Bengaluru
- Salary
- ₹3,50,000–₹8,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate in any discipline; relevant operations, HR or reporting experience preferred
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Quality & Process Executive to check that work meets agreed standards and to help fix what does not. You will run quality checks, analyse error patterns in Excel and work with stakeholders to improve processes.
What you'll do
- Audit samples of transactions or calls against quality parameters and record the results.
- Analyse audit findings in Excel to spot error trends by process, team or individual.
- Give feedback to agents and team leaders, explaining errors and how to avoid them.
- Recommend process or guideline changes based on recurring issues you identify.
- Hold calibration sessions with stakeholders so quality standards are applied consistently.
- Prepare quality reports for operations reviews and stakeholder discussions.
What you'll bring
- 1–4 years of experience in quality assurance, auditing or process improvement.
- A graduate degree in any discipline; relevant operations, HR or reporting experience is preferred.
- Good Excel skills for analysing audit data and presenting trends.
- Objectivity, fairness and attention to detail when scoring work.
- The ability to give constructive feedback that people can act on.
Good to have
- Experience in BPO or call centre quality teams.
- Exposure to root cause analysis techniques such as fishbone diagrams.
- Familiarity with Six Sigma or lean basics applied to service processes.