Regional Luxury Retail Manager

About the role

One of our prestigious clients is hiring a Regional Luxury Retail Manager to lead a group of luxury stores across a region and own their commercial results. You will set the standard for selling, service and clienteling, and build the store leadership capability that sustains it.

What you'll do

• Own the regional P&L, reviewing sales, margin and cost lines with each store manager.
• Set regional business plans and translate them into store-level priorities and action plans.
• Visit stores regularly to coach managers on clienteling, service rituals and selling behaviour.
• Build leadership depth by identifying successors, planning development and making key hiring decisions.
• Ensure consistent luxury standards in presentation, operations and client experience at every location.
• Work with senior stakeholders in merchandising, marketing and finance on regional performance and investments.
• Address underperformance early, with clear improvement plans and disciplined follow-through.

What you'll bring

• 9–13 years of retail experience, including multi-store leadership in luxury or premium retail.
• A graduate degree or an MBA, backed by deep practical retail leadership.
• Proven P&L ownership and the ability to explain what drives results store by store.
• Deep understanding of clienteling and the high-touch service luxury clients expect.
• Strong people leadership, including experience developing store managers into senior leaders.

Good to have

• Experience opening new luxury stores or turning around stores that were struggling.
• Familiarity with retail analytics and CRM reporting for multi-store networks.
• Exposure to applying global luxury brand standards consistently across a regional network.