Retail Relationship Manager
This is an open vacancy with one of our clients.
- Experience
- 3–7 years
- Where
- Chandigarh
- Salary
- ₹7,00,000–₹12,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate / Postgraduate in a relevant discipline; relevant experience may be considered for some assignments
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Retail Relationship Manager to grow and deepen relationships with high-value retail clients. You will own a client base, lead personalised selling, while setting the standard for product presentation in the store. Repeat business and client loyalty are the measures that matter most here.
What you'll do
- Own a portfolio of retail clients, planning regular, personal outreach to each of them.
- Lead appointments or one-to-one presentations for important clients.
- Set relationship-driven sales goals, then help colleagues work towards theirs.
- Coach the floor team on product presentation plus client handling standards.
- Study client purchase history to suggest relevant products with well-timed follow-up.
- Resolve escalated client concerns, protecting the store's reputation for service.
What you'll bring
- 3–7 years of experience in retail or luxury sales with a strong focus on client relationships.
- A graduate or postgraduate degree in a relevant discipline; relevant experience may be considered for some assignments.
- A proven client book or a clear record of generating repeat business.
- Strong product presentation skills, including the ability to tell a product's story well.
- Confidence managing sales targets while guiding others towards meeting them.
Good to have
- Prior experience in the luxury retail sector with discerning clients.
- Familiarity with clienteling practices or client data tools.
- Experience coaching junior sales staff on the shop floor.