Retail Training Manager – Luxury
This is an open vacancy with one of our clients.
- Experience
- 4–8 years
- Where
- Delhi NCR, Jaipur
- Salary
- ₹8,00,000–₹22,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate / MBA
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Retail Training Manager – Luxury to build the product knowledge and service skills of luxury retail teams. In luxury retail, the quality of every client conversation depends on how well teams are prepared, and this role prepares them.
What you'll do
- Identify training needs by observing teams, reviewing client feedback and discussing gaps with store managers.
- Design programmes on product knowledge, clienteling, luxury selling and service etiquette.
- Deliver classroom sessions, floor coaching and role-plays that build confidence before client interactions.
- Onboard new joiners so they understand brand heritage, service standards and retail operations.
- Prepare training materials, guides and assessments that teams can easily revisit.
- Measure the impact of training on sales, conversion and client experience feedback.
What you'll bring
- 4–8 years in luxury retail, including time spent training or coaching retail teams.
- A graduate degree or an MBA, with a genuine interest in how adults learn.
- Excellent communication and facilitation skills, with a natural ability to engage groups.
- Strong understanding of clienteling and luxury customer engagement.
- The ability to turn product and service information into practical, memorable learning.
Good to have
- Exposure to mystery shopping or service audit programmes in retail.
- Experience creating digital or blended learning content for store teams.
- Prior experience in the luxury or fashion retail sector.