Seller Support Executive
This is an open vacancy with one of our clients.
- Experience
- 0–3 years
- Where
- Delhi NCR, Bengaluru, Mumbai, Noida
- Salary
- ₹2,40,000–₹5,50,000 per year, + incentives where applicable
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate in any discipline; good computer and communication skills preferred
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Seller Support Executive to help sellers succeed on its online platform. You will answer seller queries, solve account and order problems and guide sellers so their products are listed correctly and sold smoothly.
What you'll do
- Respond to seller queries by phone, email and chat on listings, orders and account issues.
- Guide new sellers through registration, document submission and their first product uploads.
- Troubleshoot catalogue problems such as rejected listings, wrong categories or missing attributes.
- Resolve order and dispatch issues raised by sellers in coordination with operations teams.
- Record every seller case in the ticketing system and follow up until it is closed.
- Share recurring seller issues in regular reports so that policies and processes can improve.
What you'll bring
- 0–3 years of experience in customer or seller support, preferably in e-commerce.
- A graduate degree in any discipline; good computer and communication skills are preferred.
- Patience and a helpful, solution-focused manner with sellers.
- The ability to explain steps clearly to sellers with varying digital confidence.
- Organised case handling and consistent follow-up on every open ticket.
Good to have
- Familiarity with how online marketplaces work from a seller's side.
- Exposure to helpdesk or ticketing systems in a support role.
- Prior experience working with small businesses or merchants.