Senior Guest Relations Executive
This is an open vacancy with one of our clients.
- Experience
- 2–5 years
- Where
- Gurugram
- Salary
- ₹5,00,000–₹9,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate / Postgraduate in a relevant discipline; relevant experience may be considered for some assignments
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Senior Guest Relations Executive to handle guests with care and confidence, and to support newer colleagues in doing the same. You will take on trickier guest situations, coordinate across teams and help keep follow-up consistent.
What you'll do
- Look after VIP and repeat guests personally, from pre-arrival preparation to departure.
- Take ownership of guest concerns that junior colleagues cannot settle and agree workable solutions.
- Negotiate reasonable compensation or alternatives with guests within the limits you are given.
- Coordinate with operations and event teams on group arrivals and special requests.
- Follow up with guests after a resolution to confirm they are satisfied.
- Guide newer guest relations staff on etiquette and on handling difficult moments.
What you'll bring
- 2–5 years of experience in guest relations or customer service in hospitality, travel or events.
- A graduate or postgraduate degree in a relevant discipline; relevant experience may be considered for some assignments.
- Calm, polished client handling in person and over the phone.
- Good negotiation and problem-solving skills when guests are unhappy.
- Reliable follow-up and accurate notes on every guest interaction.
Good to have
- Exposure to managing guests at events or for large group bookings.
- Familiarity with guest history records or CRM systems in hospitality.
- Prior experience in the hospitality, travel or events sector.