Senior Manager – Client Success
This is an open vacancy with one of our clients.
- Experience
- 8–12 years
- Where
- Gurugram, Noida
- Salary
- ₹18,00,000–₹28,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate / Postgraduate in a relevant discipline
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Senior Manager – Client Success to make sure engagements deliver the results that were promised. You will run campaign delivery for a set of accounts, manage a success team, then use data to keep every engagement on track. In a professional services business, this work decides who renews or expands.
What you'll do
- Manage a set of engagements end to end, owning outcomes, timelines as well as satisfaction.
- Plan campaigns, aligning each activity with the marketing strategy agreed at the outset.
- Organise the success team day to day, coaching on prioritisation or stakeholder communication.
- Analyse campaign data, turning it into short findings with recommendations attached.
- Hold review meetings with stakeholders on the account side to agree the next set of actions.
- Spot engagements at risk of churn early, coordinating corrective action internally.
What you'll bring
- 8–12 years of experience in client success, account management or marketing services.
- A graduate or postgraduate degree in a relevant field of study.
- Hands-on campaign management experience across several engagements at once.
- Analytical skills to interpret marketing data, then explain it to non-specialists.
- Experience running a team while managing stakeholders at several levels.
Good to have
- Prior experience in professional services with delivery responsibility for campaigns.
- Familiarity with marketing analytics dashboards or attribution concepts.
- Exposure to renewal conversations with senior decision-makers on the client side.