Senior Manager – E-commerce

About the role

One of our prestigious clients is hiring a Senior Manager – E-commerce who can treat an online store with a shopkeeper's discipline. Sales numbers, service quality and people performance will sit with you, and senior colleagues will look to you for an honest read of each week.

What you'll do

• Translate quarterly sales ambitions into weekly plans covering assortment, availability, offers and staffing.
• Walk through orders, cancellations, late deliveries and complaints every morning, much as a store manager reviews a floor.
• Coach managers individually, agreeing measurable expectations and tackling underperformance early and respectfully.
• Turn shopper complaints and ratings into specific fixes owned by warehouse, catalogue or support colleagues.
• Hire thoughtfully for gaps in capability, and make sure every role has clearly written expectations.
• Brief senior leadership on wins, misses and risks, proposing corrective steps rather than just reporting.

What you'll bring

• 8–12 years of experience across retail or e-commerce, including responsibility for sales and operations teams.
• A graduate or postgraduate degree in a relevant discipline.
• Proven people leadership, especially performance conversations that are fair, direct and documented.
• Hands-on understanding of retail operations, from stock accuracy to returns handling.
• Composure when presenting difficult trade-offs to senior stakeholders.

Good to have

• Background in an omnichannel retailer running stores alongside online sales.
• Exposure to selling through marketplaces as well as an owned website.
• Familiarity with retail KPIs such as conversion, average order value and repeat rate.