Senior Manager – Guest Experience
This is an open vacancy with one of our clients.
- Experience
- 8–12 years
- Where
- Delhi NCR, Jaipur
- Salary
- ₹18,00,000–₹28,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate / Postgraduate in a relevant discipline
To apply you need a CV on file.
To apply for this role, sign in or create an account.
About the role
One of our prestigious clients is hiring a Senior Manager – Guest Experience to set the standard for how guests and clients are served across hospitality and event operations. You will head the guest experience team, manage vendors and budgets, and act as a senior voice for the guest.
What you'll do
- Design guest experience standards for hospitality and events and make sure every team understands them.
- Oversee client servicing for senior and high-profile clients, handling sensitive matters personally.
- Select and manage vendors whose work shapes the guest experience, reviewing quality against agreed standards.
- Own the guest experience budget and decide where spending will matter most to guests.
- Build team capability through hiring, coaching and clear service expectations.
- Use feedback and incident data to set improvement priorities with senior stakeholders.
What you'll bring
- 8–12 years of experience in hospitality or event operations with a strong guest or client servicing focus.
- A graduate or postgraduate degree in a relevant discipline.
- Experience heading teams and managing vendors to a consistent quality standard.
- Sound budgeting and cost management skills applied to service delivery.
- Mature judgement with demanding clients and senior stakeholders.
Good to have
- Exposure to luxury, VIP or high-touch service environments.
- Familiarity with methods for measuring guest feedback and satisfaction.
- A hospitality sector background in guest experience or client servicing leadership.