Senior Manager – Omnichannel Commerce
This is an open vacancy with one of our clients.
- Experience
- 9–13 years
- Where
- Kolkata, Ahmedabad, Jaipur
- Salary
- ₹16,00,000–₹32,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- MBA/PGDM
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Senior Manager – Omnichannel Commerce to bring its retail and e-commerce businesses together. You will shape omnichannel plans, guide the team that delivers them and work with senior stakeholders so customers can shop the same way across every channel.
What you'll do
- Shape the omnichannel commerce plan, linking store and online sales, inventory and customer data.
- Direct initiatives that let stores fulfil online orders and let digital channels serve store customers.
- Align retail and e-commerce teams on shared metrics so neither channel competes against the other.
- Build and guide the omnichannel team, developing skills that span stores and digital commerce.
- Work with senior heads of finance, supply chain and technology to fund and deliver priorities.
- Measure how omnichannel programmes affect sales, customer experience and cost, and report candidly.
What you'll bring
- 9–13 years of experience in retail, e-commerce or omnichannel commerce, with senior responsibility.
- An MBA or PGDM, which the client asks for in this role.
- Deep understanding of both store retail and online commerce operations.
- Experience guiding teams and senior cross-functional initiatives through to results.
- Strong business planning and stakeholder management skills at senior level.
Good to have
- Prior experience in the retail sector with both stores and online sales.
- Exposure to unified commerce or order management platforms.
- Familiarity with loyalty programmes that recognise customers across channels.