Service Quality Executive
This is an open vacancy at HappinessCue.
- Experience
- 0–4 years
- Where
- Chandigarh, Bhopal
- Salary
- ₹3,50,000–₹6,50,000 per year
- Work mode
- On-site, Hybrid, Remote
- Employment type
- Full-time
- Qualifications
- Graduate / Postgraduate in a relevant discipline; relevant experience may be considered for some assignments
More roles in: Operations & Management, Chandigarh, Bhopal
To apply you need a CV on file.
To apply for this role, sign in or create an account.
About the role
HappinessCue is hiring a Service Quality Executive to check that expert profiles and the overall service meet agreed standards. You will review profiles, service records and feedback, and flag where the experience falls short so it can be put right.
What you'll do
- Review expert profiles for accuracy, completeness and consistency with agreed quality standards.
- Audit samples of bookings and service records to find errors or gaps in process.
- Analyse client feedback and complaints for recurring quality issues across service areas.
- Raise quality concerns with the relevant colleagues and track agreed corrective actions to completion.
- Check that profile descriptions and service listings avoid exaggerated or unsupported claims.
- Maintain a quality log and prepare regular summaries of findings for stakeholders.
What you'll bring
- 0–4 years of experience in quality assurance, audit, compliance or service review roles.
- A graduate or postgraduate degree in a relevant discipline; relevant experience may be considered for some assignments.
- Exceptional attention to detail and an objective, evidence-based approach.
- Clear written communication when reporting findings that others need to act on.
- Comfort with structured processes, checklists and consistent follow-up.
Good to have
- Familiarity with quality frameworks, sampling methods or audit checklists.
- Exposure to services delivered by independent professionals in education, well-being or holistic areas.