Student Success Executive
This is an open vacancy with one of our clients.
- Experience
- 0–4 years
- Where
- Gurugram, Noida, Delhi NCR, Bengaluru, Remote India
- Salary
- ₹3,00,000–₹7,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate / Postgraduate in a relevant discipline; relevant experience may be considered for some assignments
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Student Success Executive to help students stay on track and get the most out of their programme. You will check in with students, solve everyday problems, and make sure they know where to turn for help.
What you'll do
- Welcome new students and explain how their programme, schedule and support channels work.
- Contact students regularly to check on progress and identify anyone falling behind.
- Counsel students through common challenges and point them to the right resources.
- Follow up on student queries until they are fully resolved.
- Suggest further learning to students where it genuinely suits their goals.
- Record interactions and flag students who need extra support.
What you'll bring
- 0–4 years of experience in student support, customer success or counselling.
- A graduate or postgraduate degree in a relevant discipline; relevant experience may be considered for some assignments.
- Friendly, patient communication with students of different backgrounds and needs.
- Reliable follow-up and organisation so that no student query is forgotten.
- A genuine interest in helping students succeed and complete their programmes.
Good to have
- Prior experience in the Education & Student Services sector.
- Exposure to consultative conversations about course upgrades or further programmes.
- Familiarity with a CRM system or student tracking tool.