Workforce Coordinator
This is an open vacancy with one of our clients.
- Experience
- 1–4 years
- Where
- Delhi NCR, Gurugram, Noida, Bengaluru
- Salary
- ₹3,50,000–₹8,00,000 per year
- Work mode
- On-site, Hybrid
- Employment type
- Full-time
- Qualifications
- Graduate in any discipline; relevant operations, HR or reporting experience preferred
To apply you need a CV on file.
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About the role
One of our prestigious clients is hiring a Workforce Coordinator to make sure enough people are available to handle work as it arrives. You will coordinate schedules and attendance, track staffing data in Excel and alert stakeholders early when coverage is at risk.
What you'll do
- Prepare and publish staff rosters in line with forecast volumes and approved plans.
- Track attendance and schedule adherence through the day, flagging gaps as they appear.
- Maintain workforce data in Excel and produce daily staffing and adherence reports.
- Coordinate with team leaders on schedule changes, swaps and staffing adjustments.
- Run quality checks on workforce data to keep it accurate and complete.
- Support capacity planning by sharing attendance and volume trends with stakeholders.
What you'll bring
- 1–4 years of experience in workforce coordination, scheduling or operations support.
- A graduate degree in any discipline; relevant operations, HR or reporting experience is preferred.
- Good Excel skills for rosters, trackers and simple reports.
- Calm, clear communication when schedules have to change at short notice.
- Attention to detail with headcount numbers, rosters and timelines.
Good to have
- Experience in a BPO or call centre workforce team.
- Exposure to workforce management or rostering software in a contact centre.
- Familiarity with basic forecasting and capacity planning concepts.